Customer Support Specialist - Remote

Overview

The Customer Support Specialist manages incoming customer support issues, ensuring timely resolution and exceptional service for PriceSpider products and services.

In Short

• Respond to customer support issues and resolve them per SLAs.
• Communicate professionally with customers according to PriceSpider standards.
• Work cross-functionally to resolve issues promptly.
• Escalate issues when necessary.
• Manage inbound communication via telephone, email, support tickets, and customer portal.
• Utilize knowledge of PriceSpider products to resolve issues independently.
• Guide customers on product benefits and enhancements.
• Assist with reports and metrics.
• Recommend best practices to customers.
• Identify and communicate root cause issues professionally.

Requirements

• Associate's degree (Bachelor’s preferred).
• Experience in a customer-facing role.
• 0-2 years of experience.
• Basic knowledge of customer support software (e.g., Zendesk, Freshdesk).
• Strong communication, organizational, and time management skills.
• Proven troubleshooting ability.

Benefits

• Flexible work-from-home arrangements.
• 401K Match.
• Flexible vacation.
• Medical/Dental/Vision.
• 16 weeks of paid parental leave (US).
• Technical stipend.
• Professional development programs.
• Wellness programs.