Strategic Program Manager - Remote

Overview

The Strategic Program Manager is responsible for the implementation and delivery lead for Strategic clients, ensuring effective communication and governance across relevant functions.

In Short

• Lead implementation and delivery for strategic clients.
• Ensure accountability and communication across functions.
• Collaborate with the Strategic Account Team.
• Manage client expectations and resource allocation.
• Provide weekly status reports to clients.
• Support product training and client requirements gathering.
• Advocate for clients internally.
• Coordinate onboarding and custom requests.
• Handle service disruptions proactively.
• Manage remote teams in complex environments.

Requirements

• Bachelor’s degree or equivalent work experience; MBA preferred.
• 6+ years of experience in relevant fields.
• Experience with tier-one SaaS or DaaS customers.
• Proficient in IT systems, including Looker.
• Strong project and program management skills.
• Effective communication skills.
• Strong prioritization and multitasking abilities.
• Analytical skills for translating technical concepts.

Benefits

• Competitive salary based on experience.
• Inclusive and diverse workplace culture.
• Opportunities for professional development.
• Supportive team environment.
• Flexible working arrangements.