Strategic Program Manager - Remote

Overview

As a Strategic Program Manager at Acquia, you will play a critical role in driving cross-functional initiatives aligned to strategic objectives, with a focus on enhancing customer success.

In Short

• Drive strategic initiatives that enhance customer experience, retention, and expansion.
• Work with Customer Success, Product, and Sales teams to develop and implement scalable programs.
• Establish and track KPIs to measure program effectiveness.
• Lead high-impact, cross-functional initiatives from planning through execution.
• Manage and coordinate post-merger integration activities for acquired companies.
• Serve as a bridge between leadership and execution teams.
• Communicate program updates, risks, and successes to executive stakeholders.
• 5-10 years of experience in program management, customer success, or business operations.
• Proven track record of leading cross-functional programs.
• Strong analytical and problem-solving skills.

Requirements

• Bachelor's or Master's degree in Computer Science, Information Systems, Business Management or equivalent.
• Minimum 7 years of experience in IT/Software industry.
• Excellent written and verbal skills.
• Ability to work in a team and independently.
• Outstanding grasp of Information Technology and Cloud concepts.

Benefits

• Work in a fast-paced, high-growth environment.
• Be part of a global company with a strong market position.
• Opportunity to drive significant impact on customer success.
• Collaborate with cross-functional teams.
• Engage in continuous improvement initiatives.