Customer Support Specialist - Remote

Posted 1 week ago

Customer Service

Full Time

Malaysia

Technical Troubleshooting

Interpersonal Skills

Problem-solving

Overview

Join Qashier as a Customer Support Specialist, where you'll support our growth by assisting merchants with POS and payment systems, both on-site and remotely.

In Short

Full-time position with on-site and remote work.
Support merchants through phone, email, and live chat.
Technical troubleshooting and issue resolution.
Collaborate with product and sales teams.
Strong focus on customer service and problem-solving.
Work with a fast-growing startup in the Fintech sector.
Engage with merchants to gather feedback and feature requests.
Join a tight-knit team with learning and development opportunities.
Flexible working hours with a focus on key business hours.
Make a significant impact on the retail and F&B industries.

Requirements

Minimum one year of experience in Customer Support, preferably in B2B.
Passionate about technology, startups, and Fintech.
Strong interpersonal and bilingual oral skills.
Detail-oriented and customer service focused.
Creative problem-solving abilities.

Benefits

Opportunity to work with an innovative platform.
Collaborate with teams to achieve business objectives.
Impactful role in driving growth and decision-making.
Learning and development opportunities.
Work in a fast-paced startup environment.

Qashier

Qashier is a venture-backed startup that is revolutionizing the retail and food & beverage industries with its innovative point-of-sale (POS) solutions. The company offers the Qashier Smart Terminal, a multifunctional device that integrates cloud-based POS software, payment acceptance, and a proprietary app store, enabling merchants to digitize their operations efficiently. As one of the fastest-growing startups at the intersection of Retail, Fintech, and Data, Qashier is dedicated to transforming how businesses manage their operations and payments, providing a seamless experience for both merchants and customers.

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