Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at Everway, you will be on the front lines of customer support, assisting clients across multiple channels, including chat, phone, and email. You’ll handle technical troubleshooting, subscription management queries, and product-related questions, helping customers get the most out of Everway solutions.

In Short

• Provide high-quality support to customers across various channels.
• Troubleshoot and resolve technical issues.
• Assist with subscription management queries.
• Respond to general product questions.
• Maintain and update the customer knowledge base.
• Collaborate closely with other teams to relay customer feedback.
• Track, document, and report on support issues.
• Proactively identify common issues and trends.
• Uphold high standards for response times and quality of service.

Requirements

• 2+ years of experience in customer support or a similar role.
• Excellent verbal and written communication skills.
• Experience supporting customers through an omni-channel approach.
• Strong troubleshooting and problem-solving skills.
• Familiarity with CRM and support tools (e.g., Zendesk, Salesforce).

Benefits

• Competitive salary with bonus opportunities.
• Flexible work schedules.
• Comprehensive health and wellness benefits.
• Flexible time off plans.
• Career growth through development programs.
• Collaborative, innovative culture.