Customer Support Specialist - Remote

Overview

Roadie, a UPS Company, is a logistics management and crowdsourced delivery platform. Founded in 2014, Roadie offers businesses fast, flexible and asset-light logistics solutions for last-mile delivery. Roadie enables local delivery to more than 95% of U.S. households by providing access to more than 200,000 independent drivers nationwide – allowing businesses to offer their customers delivery optionality for almost any industry, from airlines to artisans.

In Short

• Provide phone, email, and text-based support to Roadie customers, partners, users, and other community members
• Address all customer concerns politely, using active listening skills
• Balance efficiency and speed in addressing questions or issues
• Proactively monitor in-progress deliveries and take corrective action when necessary
• Manage non-standard delivery situations with professionalism and empathy
• Effectively use Salesforce and other internal tools
• Collaborate with team members from various departments

Requirements

• 1+ year customer service experience, ideally with a technology or logistics company
• Strong written and verbal communication skills
• Able to quickly and efficiently problem solve and troubleshoot
• Comfortable with a fast-paced environment
• Ability to receive and implement feedback
• Proactive and able to navigate through uncertainty
• Must have the ability to work non-standard hours
• Experience with Salesforce, a plus!

Benefits

• Competitive compensation packages
• 100% covered health insurance premiums for yourself
• 401k with company match
• Tuition and student loan repayment assistance
• Generous PTO
• Monthly 3-day weekends
• Monthly WFH stipend
• The technology you need to get the job done