Customer Support Specialist - Remote

Overview

As a Customer Support Specialist, you will be the first point of contact for our customers, ensuring they have an exceptional experience with EverAI. You will help onboard, support, and build strong relationships with customers, assisting them with inquiries, resolving issues, and advocating for their needs.

In Short

• Serve as the first point of contact for customer inquiries, providing timely and effective resolutions.
• Build and maintain strong relationships with customers to ensure satisfaction with EverAI’s products and services.
• Provide customer support via email, Discord, and eventually other channels (e.g., live chat).
• Educate customers on product features, troubleshoot issues, and make tailored recommendations.
• Monitor customer engagement and proactively address concerns to enhance user experience.
• Collect, record, and communicate customer feedback and insights to the internal team.
• Ensure adherence to assigned schedules based on business needs, with flexibility as the company grows.
• Engage in continuous learning and professional development to enhance customer success skills.
• Consistently meet performance targets set by the Leadership team to align with the company's vision.

Requirements

• Prior experience in customer support, community management, or a similar role.
• Ability to provide effective troubleshooting and problem resolution.
• Familiarity with Discord, email-based support systems, and ticketing tools (e.g., Zendesk, Intercom).

Benefits

• 4 weeks PTO.
• Annual gathering to get to know each other better.
• Wellbeing budget up to 200$.
• Company laptop.
• Access to GPT-4, Mistral and Hugging Face Pro plan.