Customer Support Specialist - Remote

Posted 4 days ago

Customer Service

Full Time

Worldwide

$90,000 - $135,000/year

Overview

Turnstile is the revenue lifecycle management platform that makes quote-to-cash easy, no matter how you price. We are a fully remote team looking for our first Support hire to manage and respond to support requests from our clients.

In Short

Manage and respond to support requests from clients
Educate clients on best practices for using Turnstile
Resolve complex support issues via email and Slack
Own ticket triage & prioritization
Troubleshoot technical issues related to quoting, eSign, invoicing, and integrations
Contribute to internal documentation
Drive improvements and identify trends
2-5 years in a support or customer success role preferred
Exceptional problem-solving skills required
Experience with ticketing systems is a plus

Requirements

2-5 years in a support, technical support, or customer success role
Exceptional problem-solving skills
Clear communication skills
Ability to manage high ticket volume
Experience with ticketing systems
Ability to thrive under pressure

Benefits

Competitive and fair pay
Fully remote work environment
Fully covered health benefits
Paid parental leave
401(k) with company contribution
Flexible PTO
Workspace setup stipend

Turnstile

Turnstile is a revenue lifecycle management platform designed to simplify the quote-to-cash process for revenue, operations, and finance teams. By providing a centralized source of truth for commercial terms, Turnstile streamlines workflows related to quoting, subscription management, billing, and revenue recognition. The company operates fully remotely and boasts a small, award-winning team with a successful track record, including a previous venture that was acquired by Bloomberg. With strong backing from notable investors, Turnstile is committed to enhancing client experiences and fostering a collaborative environment across various functions.

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