Customer Support Specialist - Remote

Posted 4 days ago

Customer Service

Full Time

USA

Customer Support

Technical Troubleshooting

Communication Skills

Problem-solving

Collaboration

Customer Satisfaction

Overview

Dots-lab is a innovative technology company specializing in connecting dots an creating impimpact. We are seeking a highly skilled and customer-focused Customer Support Specialist to join our team.

In Short

Respond to customer inquiries via email, phone, and chat.
Troubleshoot and resolve technical issues.
Provide accurate and timely solutions to customer complaints.
Utilize knowledge base articles and resources for issue resolution.
Collaborate with cross-functional teams to improve customer satisfaction.
Participate in ongoing training and development.
Meet or exceed customer satisfaction targets.

Requirements

Strong communication skills.
Experience in customer support.
Ability to troubleshoot technical issues.
Problem-solving skills.
Familiarity with customer service best practices.

Benefits

Competitive salary.
Opportunities for professional development.
Supportive team environment.
Flexible working hours.

DOTSLAB

Dots-lab is an innovative technology company focused on connecting ideas and creating impactful solutions. The company is dedicated to developing cutting-edge digital marketing strategies that enhance brand awareness, generate leads, and foster customer engagement. With a commitment to creativity and collaboration, Dots-lab aims to showcase its unique value proposition through engaging campaigns and a strong online presence.

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Jobs from DOTSLAB:

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