Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at Penbrothers, you will assist customers in resolving issues and enhancing their overall experience while identifying opportunities for process improvements.

In Short

• Assist customers in resolving issues.
• Provide technical support following set processes.
• Enhance customer self-service resources.
• Act as the voice of the customer for product improvements.
• 3-4 years of customer support experience required.
• High school diploma required; degree preferred.
• Strong problem-solving and communication skills.
• Customer-first focus and attention to detail.
• Adaptability to new tasks and responsibilities.
• Work remotely in a dynamic environment.

Requirements

• High school diploma required; degree in Communications, Business Administration, or IT preferred.
• 3-4 years of customer support experience, preferably in a SaaS environment.
• Ability to identify solutions for customer issues quickly and effectively.
• Strong dedication to delivering the best customer experience.
• Ability to ensure all issues are addressed thoroughly and accurately.
• Excellent written and verbal communication skills.
• Adaptability to new tasks and responsibilities.

Benefits

• Work from home opportunities.
• Be part of a fast-growing company.
• Engage with high-growth startups.
• Opportunity for professional development.
• Collaborate with dynamic teams.