Remote Otter LogoRemoteOtter

Customer Support Specialist - Remote

Posted 7 days ago
Customer Service
Full Time
USA
$55,000 - $60,000/year

Overview

The Customer Support Specialist will provide fast, friendly, and effective support to customers navigating the Pinpoint platform, blending technical troubleshooting with customer interaction.

In Short

  • Remote role based in the US (EST only).
  • Work Monday–Friday, 9 AM–6 PM.
  • Handle customer inquiries via live chat and email.
  • Troubleshoot product questions and technical issues.
  • Maintain internal knowledge base.
  • Collaborate with Customer Success, Engineering, and Product teams.
  • 1+ years of software support experience required.
  • Basic familiarity with web and app development concepts beneficial.
  • Excellent communication skills are essential.
  • Gold-plated healthcare and unlimited holidays offered.

Requirements

  • 1+ years of experience in software support.
  • Basic familiarity with web and app development concepts.
  • Strong problem-solving skills.
  • Excellent written and verbal communication.
  • Tech-savvy and quick to learn new tools.
  • Highly organized and capable of tracking long-running cases.
  • Based in EST with US work authorization.

Benefits

  • Gold-plated healthcare coverage.
  • Unlimited holidays for work-life balance.
  • Mental health support with immediate access to counseling.
  • Retirement matching plan.
  • Remote-first culture prioritizing flexibility.
  • Meaningful equity in the company.
  • Generous parental leave policy.
  • Annual learning budget for personal and professional growth.
  • Top-of-the-line equipment provided.
  • A supportive and driven team environment.
Pinpoint logo

Pinpoint

Workwithus is a high-growth HR-tech start-up focused on developing and selling innovative software solutions that empower in-house recruitment teams to effectively attract, hire, and onboard top talent. With a strong product-market fit and a commitment to customer satisfaction, the company has established a solid foundation and is poised for further growth. The RevOps team plays a crucial role in driving data operations, providing vital insights that support various business functions, including Customer Success and marketing. Workwithus values a collaborative and flexible work environment, offering remote work options and a range of employee benefits designed to promote well-being and professional development.

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