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Customer Support Specialist - Remote

Posted 4 days ago
Customer Service
Full Time
Argentina

Overview

The Customer Support Specialist will assist customers with technical issues, particularly related to API integrations, while ensuring a high level of customer satisfaction.

In Short

  • Fully remote position.
  • Full-time job with a schedule of Monday to Friday, 9:00 AM – 6:00 PM PST.
  • Involves helping customers through email, chat, and video calls.
  • Focus on solving technical issues, especially with APIs.
  • Quick response time goal: under one minute.
  • Collaboration with Product, Engineering, and Sales teams.
  • Updating customer support guides and documents.
  • Building trust with customers.
  • Sharing customer feedback for product improvement.

Requirements

  • Experience in customer support or technical support.
  • Strong communication skills.
  • Ability to work independently.
  • Calm under pressure.
  • Familiarity with API integrations.
  • Understanding of NLP and machine learning concepts is a plus.

Benefits

  • Retention bonuses available.
  • Community-oriented opportunities like an annual retreat.
  • Work with exceptional founders and startups.
  • Opportunity for growth and promotion.
Pearl logo

Pearl

Pearl is a dynamic recruitment firm that specializes in connecting top talent with high-growth startups and established companies across the US and EU. With a focus on growth, flexibility, and collaboration, Pearl fosters a supportive work environment where employees can thrive. The company emphasizes personal development, mentorship, and career progression, making it an ideal place for motivated individuals to contribute to the success of clients while shaping the company's mission and culture. Pearl is committed to delivering impactful training programs and continuous learning opportunities, ensuring that its workforce is equipped with the skills needed to excel in a fast-paced, dynamic setting.

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