Customer Support Specialist - Remote

Overview

The Customer Support Specialist will be responsible for providing exceptional customer service through communication and support for our products, while also engaging in sales activities.

In Short

• Independent communication with customers via phone and email.
• Support customers in selecting products.
• Maintain and manage customer data professionally.
• Act as the first point of contact for technical inquiries.
• Identify sales opportunities for upselling and cross-selling.
• Full-time position (38.5 hours/week).
• Dynamic team environment with flat hierarchies.
• Flexible home-office options available.
• Annual training budget and regular internal training.
• Additional vacation day after the second year of service.

Requirements

• Experience in customer support is preferred.
• Strong affinity for the internet and quick comprehension.
• Excellent knowledge of Microsoft Office (Excel, Outlook, Teams).
• Fluent in German and good command of English.
• Sales experience is advantageous.

Benefits

• Flexibility with home-office and generous flex-time options.
• Meal allowances in the office and home-office.
• Health benefits including vaccination subsidies.
• Team events and opportunities to represent the company at fairs.
• Modern office spaces available for personal exchange.