Customer Support Specialist - Remote

Overview

Fieldin is looking for a Customer Support Specialist to provide excellent customer service to our customers as well as internal stakeholders, driving customer satisfaction, loyalty, and retention.

In Short

• Develop a thorough understanding of Fieldin products.
• Improve customer service experience, create engaged customers, and facilitate organic growth.
• Own customer issues reported and see problems through to resolution.
• Research, diagnose, troubleshoot and identify solutions to resolve issues with software, hardware, and configurations.
• Talk clients through a series of actions until they’ve solved a technical issue.
• Provide prompt and accurate feedback to customers.
• Follow standard procedures for proper escalation of unresolved issues.
• Keep accurate records and document customer service actions, discussions, and resolutions.
• Ensure SLAs are adhered to.
• Maintain professional and jovial relationships with customers.

Requirements

• Proven work experience as a Customer Support Specialist or similar role.
• Bilingual Spanish is an advantage.
• Prior experience working in Google and Microsoft applications is required.
• Working knowledge of customer service software, databases and tools.
• Excellent problem-solving skills.
• Ability to multi-task and work under demanding timelines.
• A customer-obsessed attitude and a willingness to ‘go the extra mile’.
• Ability to provide step-by-step technical help, both written and verbal.
• A bachelor’s degree is preferred.
• Prior experience with Geographic Information Systems (GIS) is preferred.

Benefits

• Culture of Innovation: We foster a culture that values creativity, curiosity, and continuous learning.
• Collaborative Environment: Collaboration is at the heart of what we do.
• Impactful Work: Your work will have a direct impact on the agriculture industry.
• Professional Growth: Access to ongoing learning opportunities and training programs.
• Work-Life Balance: Flexible work arrangements and a supportive environment.
• Beautiful Locations: Offices in various regions with unique charm.
• Wellness and Benefits: Comprehensive benefits package including health insurance.