Customer Support Specialist - Remote

Posted 2 days ago

Customer Service

Full Time

Worldwide

Overview

A leading online retailer dedicated to delivering an outstanding online shopping experience to customers across the nation is seeking a Remote Customer Support Specialist to join their team.

In Short

Serve as the primary point of contact for customers.
Respond to customer inquiries via phone, chat, and email.
Provide accurate details regarding products and order status.
Support customers in making purchases, processing returns, and managing exchanges.
Collaborate with various teams to achieve customer satisfaction.
Keep records of customer interactions in CRM system.

Requirements

Prior experience in customer service or call center.
Exceptional verbal and written communication skills.
A customer-oriented approach to problem resolution.
Knowledge of CRM platforms is a plus.

Benefits

Competitive hourly salary based on experience.
Full benefits package including health, dental, vision, and paid time off.
Flexible work from home schedule.
Employee discounts on a wide range of products.

P.P

Propel Personnel

Propel Personnel is a leading provider of digital marketing solutions, dedicated to helping businesses of all sizes enhance their online presence. The company focuses on building strong client relationships and delivering customized marketing strategies that align with clients' business objectives. With a commitment to exceptional service, Propel Personnel fosters a supportive and team-oriented environment, offering competitive salaries, comprehensive benefits, and opportunities for professional growth.

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