Customer Support Specialist - Remote

Overview

The Customer Support Specialist addresses and resolves all customer questions and issues and provides the best customer experience possible. This role corrects errors, follows up with process servers, moves orders along and provides information and updates.

In Short

• Respond to customer support tickets, including answering questions and resolving issues related to existing orders
• Manage high-volume phone calls to assist customers with existing orders and assist new customers with how to place new orders online
• Respond to emails and address questions and concerns from customers
• Document issues in Confluence
• Visit court dockets for information on case filing
• Perform other job-related duties as assigned

Requirements

• High school diploma or GED required; 1-3 years of customer support or call center experience
• Technology Driven; Experience using Microsoft programs preferred
• Document manipulation experience
• Ability to read, write, and speak English
• Ability to transcribe information and investigate issues
• Ability to maintain a high level of work product in stressful situations
• Typing speed of at least 55 wpm

Benefits

• Health, Dental, Vision insurance
• 401(k)
• Disability insurance
• Employee assistance program
• Paid time off
• Referral program