Customer Support Specialist - Remote

Overview

As a Customer Support Specialist at Exely, you will focus on onboarding, training, and guiding hoteliers to utilize our platform effectively, ensuring exceptional customer service.

In Short

• Guide hoteliers on navigating Exely Solutions.
• Offer strong and timely support via calls and emails.
• Manage hoteliers feedback and escalate it as needed.
• Ensure solutions function accurately for hoteliers.
• Collaborate with technical support for issue resolution.
• Fluency in Turkish is required.
• Ability to communicate in English.
• Build long-term relationships with clients.
• Work in a fast-paced IT environment.
• Contribute to improving company processes.

Requirements

• Fluency in Turkish.
• Good communication skills in English.
• Experience in customer support preferred.
• Ability to manage feedback effectively.
• Strong problem-solving skills.
• Interest in the hotel industry.
• Willingness to work in a remote setting.
• Ability to work collaboratively with teams.
• Passion for helping people.
• Ability to handle multiple tasks efficiently.

Benefits

• Work from anywhere in the world.
• Join a global team of professionals.
• Opportunity for personal and professional growth.
• Engage with a diverse client base.
• Flexible working hours.
• Supportive company culture.
• Access to training and development resources.
• Competitive salary package.
• Work in a dynamic and innovative environment.
• Be part of a company that values customer service.