Customer Support Manager (Albanian and Greek Speaking) - Remote

Overview

Exely is a global IT company specialising in online solutions and websites for hotel industry. We help hoteliers increase their direct sales and automate operations. With a client base of over 5000 properties from 56 countries, ranging from small hotels to large resorts, we are committed to delivering exceptional customer service and support. Our distributed team works from 20 countries in APAC and EMEA regions and speaks 35+ languages providing an exceptional possibility to share global exchange experience.

In Short

• Guide hoteliers on navigating the Exely Solutions effectively.
• Provide activation and training for smooth onboarding of hoteliers.
• Offer strong and timely support through calls and emails.
• Manage hoteliers feedback and escalate it to relevant departments.
• Ensure solutions function accurately on hotelier's end.
• Oversee timely resolution of hoteliers requests.
• Fluency in Albanian and Greek is required.
• Communicate in English when necessary.
• Build long-term relationships with clients.
• Be part of a fast-paced IT company.

Requirements

• Fluency in Albanian and Greek.
• Ability to communicate in English.
• Experience in customer support.
• Strong problem-solving skills.
• Ability to manage feedback and collaborate with teams.
• Passion for helping people.
• Ability to work in a fast-paced environment.
• Excellent communication skills.
• Experience in the hotel industry is a plus.
• Willingness to learn and adapt.

Benefits

• Opportunity to work in a global company.
• Flexible working environment.
• Professional development opportunities.
• Supportive team culture.
• Work with a diverse client base.
• Engaging work with direct impact on clients.
• Competitive salary and benefits.
• Access to industry resources.
• Work from various locations.
• Chance to grow within the company.