German Speaking Customer Support Agent - Remote

Overview

Mercier Consultancy Europe is thrilled to announce an opening for a German Speaking Customer Support Agent in our Food Delivery Service Department. In this vital role, you will be the first point of contact for our customers, providing exceptional support in German regarding inquiries related to our food delivery services. Your responsibilities will include addressing queries, resolving issues, and ensuring that our customers have an excellent experience with our delivery service. If you are passionate about food delivery, enjoy working in a fast-paced environment, and excel in customer service, we would love to have you on our team!

In Short

• Respond to customer inquiries via phone, email, and chat in German, demonstrating professionalism and empathy.
• Provide detailed information about our food delivery services, menus, and special promotions.
• Assist customers in troubleshooting issues related to their orders, delivery times, and account management.
• Accurately document customer interactions to facilitate quality improvement efforts.
• Collaborate closely with delivery teams to ensure high levels of customer satisfaction.
• Stay updated on menu offerings, operational changes, and customer preferences.
• Gather customer feedback and identify areas for improvement in our service.

Requirements

• Fluent in German (spoken and written).
• Excellent communication skills.
• Ability to work in a fast-paced environment.
• Strong problem-solving skills.
• Experience in customer service is a plus.

Benefits

• Competitive salary.
• Opportunities for career growth.
• Dynamic and supportive work environment.