German Speaking Customer Support Agent - Remote

Overview

Mercier Consultancy Bulgaria is looking for a German Speaking Customer Support Agent to join our Home Entertainment Systems Department. In this exciting role, you will provide exceptional support to customers seeking assistance with their home entertainment products, including televisions, sound systems, and smart devices. Your proficiency in German will enable you to effectively communicate technical specifications, troubleshoot issues, and deliver a high level of customer satisfaction. If you are passionate about technology and enjoy helping customers, this position offers a great opportunity to leverage your skills and contribute to a growing team.

In Short

• Assist customers with inquiries via phone, email, and chat in German regarding home entertainment systems.
• Provide detailed information about product features, specifications, and troubleshooting processes.
• Help users set up and configure their home entertainment devices efficiently.
• Document customer interactions and solutions accurately for future reference.
• Collaborate with technical teams to resolve complex product issues.
• Stay updated on new product releases, features, and industry trends to offer valuable insights to customers.
• Encourage and gather customer feedback to improve service quality and product offerings.

Requirements

• Fluency in German (both written and spoken).
• Strong communication and interpersonal skills.
• Technical understanding of home entertainment systems.
• Ability to troubleshoot and resolve customer issues.
• Experience in customer support or a related field is a plus.
• Passion for technology and customer service.
• Ability to work in a team-oriented environment.

Benefits

• Opportunity to work in a dynamic and growing company.
• Training and development opportunities.
• Collaborative work environment.
• Access to the latest technology and products.
• Competitive salary and benefits package.