German Speaking Customer Care Agent - Remote

Overview

An exciting opportunity for a German Speaking Customer Care Agent for an international Consumer Goods Manufacturer in a hybrid work setting in Greece.

In Short

• Effectively communicate with German-speaking customers via phone, email, and chat.
• Handle customer inquiries and resolve issues with professionalism and efficiency.
• Document customer interactions accurately in the CRM system.
• Collaborate with team members to ensure seamless service delivery.
• Participate in training sessions to stay updated on products and services.
• Gather customer feedback and provide insights to management for service improvement.
• Contribute to a positive team culture and assist in onboarding new team members.

Requirements

• Fluency in German is required.
• Previous experience in customer service is preferred.
• Strong communication skills.
• Ability to work in a team environment.
• Proficiency in using CRM systems.
• Enthusiastic and customer-oriented attitude.

Benefits

• Hybrid work setting offering flexibility.
• Opportunity to work with an international team.
• Training and development opportunities.
• Supportive team culture.