German Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy invites applications for the role of German Speaking Agent in our Customer Service Department. This position is integral to our mission of delivering exceptional service to our German-speaking clientele. As a German Speaking Agent, you will engage with customers through various channels, addressing their inquiries and resolving any issues with professionalism and care.

In Short

• Respond promptly to customer inquiries in German via phone, email, and chat
• Provide detailed product information and support to customers
• Effectively resolve customer issues, ensuring a high standard of satisfaction
• Document all customer interactions in our CRM system accurately
• Work collaboratively with team members to improve processes and customer experience
• Engage in training sessions to enhance your product knowledge and service skills
• Contribute to a positive and collaborative team environment

Requirements

• Fluency in German
• Strong communication skills
• Passion for customer service
• Ability to work in a team
• Experience with CRM systems is a plus

Benefits

• Opportunity to work remotely
• Collaborative team environment
• Training and development opportunities