Dutch Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy is excited to offer an intriguing opportunity for a Dutch Speaking Customer Service Agent, allowing you to work remotely from anywhere in Europe! We are looking for passionate individuals who can deliver outstanding support to our Dutch-speaking clients while enjoying the flexibility of remote work.

In Short

• Respond to customer inquiries in Dutch via phone, email, and chat
• Provide solutions and support related to our products and services
• Accurately document customer interactions in our Customer Relationship Management (CRM) system
• Collaborate with team members to resolve customer issues effectively
• Guide customers on how to best utilize our services
• Collect and relay customer feedback to inform service enhancements
• Participate in ongoing training to stay informed about product changes

Requirements

• Fluency in Dutch
• Strong communication skills
• Experience in customer service
• Ability to work independently
• Proficient in using CRM systems
• Problem-solving skills
• Willingness to participate in training sessions

Benefits

• Flexible remote working environment
• Opportunity to work with a diverse team
• Ongoing training and development
• Supportive work culture