Dutch Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy is excited to announce a vacancy for a Dutch Speaking Customer Service Agent in the Media & Entertainment industry! As a vital part of our team, you will provide exceptional service to our Dutch-speaking customers, assisting them with inquiries related to our media offerings and entertainment services. Your role will be key in ensuring customer satisfaction and enhancing their overall experience. If you love the world of media and entertainment and have strong communication skills, we encourage you to apply!

In Short

• Respond to customer inquiries in Dutch via phone, email, and chat regarding media and entertainment services.
• Provide accurate information about products, subscriptions, and promotions.
• Assist customers in troubleshooting issues related to services and content access.
• Document all customer interactions and feedback in our systems for quality assurance.
• Collaborate with colleagues to improve service delivery and enhance customer experience.
• Stay informed about industry trends and offerings to provide knowledgeable support.
• Gather customer feedback to identify opportunities for improvement in service and product offerings.

Requirements

• Fluency in Dutch.
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to work in a fast-paced environment.
• Familiarity with media and entertainment products.
• Problem-solving skills.
• Ability to work collaboratively with a team.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic industry.
• Supportive team environment.
• Training and development opportunities.
• Flexible working hours.