Dutch Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Service Agent in the Energy & Utilities industry! In this role, you will be responsible for providing excellent support to our Dutch-speaking clients, addressing their inquiries related to energy services and utilities. Your ability to solve problems and deliver clear, accurate information will ensure a positive customer experience. If you are passionate about customer service and have an interest in the energy sector, we encourage you to apply!

In Short

• Respond to inquiries from Dutch-speaking customers via phone, email, and chat regarding energy and utility services.
• Provide information on billing, account management, and service inquiries.
• Assist customers in troubleshooting issues and resolve complaints efficiently.
• Document interactions and maintain accurate records within our systems.
• Collaborate with team members to enhance service delivery and operational efficiency.
• Stay informed on relevant industry regulations and company offerings to provide knowledgeable assistance.
• Gather and analyze customer feedback to improve service quality.

Requirements

• Fluency in Dutch (both written and spoken).
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to solve problems effectively.
• Familiarity with the energy sector is a plus.

Benefits

• Opportunity to work in a dynamic industry.
• Professional development opportunities.
• Supportive team environment.