Dutch Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy is excited to offer a position for a Dutch Speaking Customer Service Agent based in Estonia. In this dynamic role, you will provide outstanding support to our Dutch-speaking clients, answering their inquiries and assisting them with our services. You will play a crucial role in enhancing customer satisfaction and ensuring a smooth experience for our users. If you are enthusiastic about customer service and have excellent language skills, we would love to have you on our team!

In Short

• Respond to customer inquiries in Dutch via phone, email, and chat.
• Provide comprehensive information about our products and services.
• Resolve customer issues and complaints efficiently, prioritizing customer satisfaction.
• Maintain organized and accurate records of customer interactions.
• Work collaboratively with team members to improve service delivery and processes.
• Stay informed about product updates and company policies to provide accurate information.
• Gather and analyze customer feedback to identify areas for improvement.

Requirements

• Fluent in Dutch, both written and spoken.
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to resolve issues and provide solutions effectively.
• Proficient in using customer service software and tools.
• Team-oriented with a positive attitude.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic team environment.
• Training and development opportunities.
• Flexible working hours.
• Supportive management.