Dutch Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy Bulgaria is excited to announce an opening for a Dutch Speaking Customer Service Agent in our Health & Wellness Products Department. In this vital role, you will provide exceptional support to our Dutch-speaking customers as they engage with our wide range of health and wellness products. Your responsibilities will include addressing inquiries, assisting with product information, order management, and providing guidance on usage. If you are passionate about health and wellness, have a knack for helping others, and possess excellent communication skills, we invite you to join our dedicated team.

In Short

• Deliver outstanding customer support in Dutch for inquiries related to health and wellness products.
• Assist customers with product information, including benefits, usage, and availability.
• Handle customer orders, returns, and provide support for any issues that arise.
• Resolve complaints and provide effective solutions to enhance customer satisfaction.
• Keep accurate records of customer interactions and feedback for service improvement.
• Collaborate with internal teams to ensure customer inquiries are addressed promptly.
• Stay informed about new products and industry trends to provide knowledgeable assistance.

Requirements

• Fluency in Dutch is required.
• Excellent communication skills.
• Passion for health and wellness.
• Ability to handle customer complaints effectively.
• Experience in customer service is preferred.
• Strong problem-solving skills.
• Ability to work collaboratively in a team.

Benefits

• Opportunity to work in a dynamic environment.
• Supportive team culture.
• Training and development opportunities.
• Potential for career advancement.