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Dutch Speaking Customer Service Agent - Remote

Posted 1 week ago
Customer Service
Full Time
Bulgaria

Overview

Join Mercier Consultancy as a Dutch Speaking Customer Service Agent in our Bulgaria office! We are seeking motivated and dynamic individuals who are passionate about delivering exceptional customer service to our Dutch-speaking clients. This role is a fantastic opportunity to be part of a vibrant team dedicated to client satisfaction.

In Short

  • Assist customers in Dutch through phone, email, and chat communications
  • Provide accurate information regarding our products and services to clients
  • Document customer inquiries and interactions in our CRM system
  • Collaborate with team members to resolve customer issues effectively
  • Educate clients on product features and best practices
  • Gather and relay customer feedback to improve service quality
  • Participate in training and development initiatives to enhance service skills

Requirements

  • Fluency in Dutch
  • Strong communication skills
  • Experience in customer service is a plus
  • Ability to work in a team environment
  • Familiarity with CRM systems

Benefits

  • Opportunity to work in a vibrant team
  • Training and development initiatives
  • Dynamic work environment
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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