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Dutch Speaking Customer Service Agent - Remote

Posted 7 weeks ago
Customer Service
Full Time
Greece

Overview

Mercier Consultancy is on the lookout for a committed Dutch Speaking Agent to join our Customer Service Department. In this role, you will play a vital part in ensuring our Dutch-speaking clients receive unparalleled support and assistance. You will be responsible for addressing customer inquiries, providing information about our products and services, and resolving any issues they may have.

In Short

  • Respond to customer inquiries via phone, email, and live chat in Dutch
  • Offer detailed product and service information to clients
  • Effectively resolve customer issues and ensure a high level of satisfaction
  • Document customer interactions accurately using our CRM system
  • Collaborate with other departments to improve service processes and customer experience
  • Foster a positive team environment through excellent communication
  • Participate in ongoing training to enhance product knowledge and customer service skills

Requirements

  • Fluency in Dutch
  • Strong communication skills
  • Experience in customer service
  • Ability to work in a team
  • Proficiency in using CRM systems
  • Problem-solving skills
  • Willingness to learn and adapt

Benefits

  • Competitive salary
  • Opportunities for professional development
  • Supportive team environment
  • Flexible working hours
  • Health and wellness programs
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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