German Speaking Customer Service Agent - Remote

Overview

Join Mercier Consultancy as a German Speaking Customer Service Agent in our Bulgaria office! We are looking for enthusiastic and dedicated individuals who can provide exceptional support to our German-speaking clients. This role is essential in ensuring our customers receive the high-quality service we are known for.

In Short

• Assist customers with inquiries in German via phone, email, and chat
• Resolve customer issues swiftly and efficiently, ensuring a positive experience
• Document customer interactions accurately within our CRM system
• Collaborate with team members and other departments to achieve customer satisfaction
• Educate clients on product features and usage
• Collect feedback to improve service quality and client offerings
• Engage in training programs to remain knowledgeable about updates and changes

Requirements

• Fluency in German
• Strong communication skills
• Experience in customer service
• Ability to document interactions accurately
• Team collaboration skills
• Problem-solving abilities
• Willingness to engage in training

Benefits

• Opportunity to work in a dynamic environment
• Competitive salary
• Training and development programs
• Supportive team culture
• Flexible working hours