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Dutch Speaking Customer Service Agent - Remote

Posted 1 week ago
Customer Service
Full Time
France

Overview

Mercier Consultancy is excited to offer a fantastic opportunity for a Dutch Speaking Customer Service Agent to join our team while working remotely from anywhere in Europe! We are looking for passionate individuals who are committed to providing excellent support to our Dutch-speaking clients from the comfort of their own homes.

In Short

  • Assist Dutch-speaking customers through phone, email, and chat channels
  • Respond to inquiries regarding our products and services promptly and accurately
  • Maintain thorough documentation of customer interactions in our CRM system
  • Collaborate with our remote teams to resolve customer concerns
  • Guide customers on best practices for using our services and products
  • Collect and document customer feedback for service enhancements
  • Participate in training sessions to stay updated on product offerings

Requirements

  • Fluency in Dutch
  • Strong communication skills
  • Experience in customer service
  • Ability to work independently
  • Familiarity with CRM systems
  • Problem-solving skills
  • Willingness to learn and adapt

Benefits

  • Work remotely from anywhere in Europe
  • Flexible working hours
  • Opportunity for professional growth
  • Supportive team environment
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Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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