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Dutch Speaking Customer Service Agent - Remote

Posted 4 days ago
Customer Service
Full Time
Bulgaria

Overview

Mercier Consultancy MD is looking for a Dutch Speaking Customer Service Agent to join our team in Lisbon, working from home (WFH). In this role, you will be pivotal in providing exceptional support to our Dutch-speaking clients, ensuring that they receive a high level of service that reflects our commitment to excellence.

In Short

  • Engage with Dutch-speaking customers through phone, email, and chat.
  • Assist customers with product information and order placements.
  • Resolve customer complaints professionally.
  • Document all interactions in our CRM system.
  • Collaborate with internal teams to improve processes.
  • Stay informed about services, products, and company policies.

Requirements

  • Fluency in Dutch and English.
  • Previous experience in customer service.
  • Strong communication skills.
  • Ability to work independently and as part of a team.
  • Familiarity with CRM systems.

Benefits

  • Work from home flexibility.
  • Opportunity for career growth.
  • Supportive team environment.
  • Comprehensive training provided.
Mercier Consultancy MD logo

Mercier Consultancy MD

Mercier Consultancy MD is a dynamic company specializing in the Logistics and Supply Chain industry. They are dedicated to providing exceptional customer service and support, particularly for French-speaking clients. The company values enthusiasm for logistics and aims to assist customers with inquiries related to shipping, inventory management, and supply chain solutions. With a focus on collaboration and industry knowledge, Mercier Consultancy MD strives to ensure customer satisfaction through effective communication and problem-solving.

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