Dutch Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy Europe is looking for a Dutch Speaking Customer Service Agent to join our Healthcare industry team. In this important role, you will provide exceptional support to our Dutch-speaking clients who require assistance with healthcare-related inquiries. Your responsibilities will focus on addressing questions about services, managing appointments, and providing information regarding healthcare procedures. If you have a passion for helping others, strong communication skills, and a background in customer service, we would be thrilled to welcome you to our compassionate team.

In Short

• Deliver outstanding customer service in Dutch for inquiries related to healthcare services.
• Assist clients with appointment scheduling, cancellations, and follow-up appointments.
• Provide accurate information about healthcare procedures and service offerings.
• Resolve client complaints and concerns with empathy and efficiency.
• Document customer interactions thoroughly to ensure continuity of care.
• Collaborate with healthcare professionals to address and resolve client inquiries.
• Stay updated on healthcare regulations and company policies to provide informed assistance.

Requirements

• Fluency in Dutch.
• Experience in customer service, preferably in the healthcare sector.
• Strong communication and interpersonal skills.
• Ability to handle complaints and resolve issues effectively.
• Knowledge of healthcare procedures is a plus.
• Empathy and a passion for helping others.

Benefits

• Opportunity to work in a compassionate team.
• Professional development opportunities.
• Supportive work environment.