Dutch Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy is excited to offer a position for a Dutch Speaking Customer Service Agent to join our team remotely in Greece on an indefinite contract basis. In this role, you will be responsible for providing exceptional support to our Dutch-speaking clients from the comfort of your home. You will handle inquiries, resolve issues, and ensure that customers receive the highest quality of service. If you are looking to work in a dynamic environment and have a passion for customer service, we would love to have you on board!

In Short

• Manage customer inquiries in Dutch via phone, email, and chat.
• Deliver accurate information about our products and services to assist customers effectively.
• Resolve issues and complaints with professionalism and efficiency.
• Document customer interactions and maintain detailed records for future reference.
• Collaborate with other team members to ensure a cohesive approach to customer service.
• Stay updated on company policies and product offerings to provide informed support.
• Gather and report customer feedback to identify areas for service improvement.

Requirements

• Fluency in Dutch is required.
• Experience in customer service is preferred.
• Strong communication skills.
• Ability to resolve issues effectively.
• Proficient in using computers and customer service software.
• Ability to work independently and as part of a team.
• Flexibility to adapt to changing customer needs.

Benefits

• Work remotely from home.
• Indefinite contract with job security.
• Dynamic and supportive work environment.
• Opportunities for professional development.
• Competitive salary and benefits package.