Dutch Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy is excited to open a position for a Dutch Speaking Customer Service Agent. In this role, you will be the first point of contact for our Dutch-speaking customers, assisting them with their inquiries, providing support, and ensuring a high standard of service. Your effective communication skills and dedication to satisfaction will be crucial in building strong relationships with our clients. If you are fluent in Dutch and have a passion for customer service, we would love to have you join our team!

In Short

• Assist Dutch-speaking customers with inquiries via phone, email, and chat.
• Provide detailed information about our products and services in Dutch.
• Resolve customer issues and ensure a positive service experience.
• Maintain accurate records of customer interactions and follow-up actions.
• Collaborate with team members to enhance service processes and client satisfaction.
• Stay knowledgeable about product offerings and updates to provide effective support.
• Gather feedback from customers to help improve the service we provide.

Requirements

• Fluency in Dutch.
• Strong communication skills.
• Experience in customer service is a plus.
• Problem-solving abilities.
• Ability to work collaboratively in a team.
• Detail-oriented with good organizational skills.

Benefits

• Competitive salary.
• Opportunity to work in a dynamic team.
• Training and development opportunities.
• Flexible working hours.
• Supportive work environment.