Dutch Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy is excited to offer a position for a Dutch Speaking Customer Service Agent based in Croatia. In this role, you will provide exceptional support to our Dutch-speaking clients, addressing their inquiries and delivering top-notch service. Your strong communication skills and problem-solving abilities will be essential in ensuring customer satisfaction and fostering positive relationships. If you are looking for an opportunity to work in a vibrant environment while utilizing your language skills, we would love to meet you!

In Short

• Assist Dutch-speaking customers through phone, email, and chat communications.
• Provide accurate information regarding products, services, and company policies.
• Effectively resolve customer issues and complaints to enhance their experience.
• Document customer interactions accurately for record-keeping and analysis.
• Work collaboratively with team members to improve service efficiency and quality.
• Stay informed about company offerings, policies, and industry trends.
• Gather customer feedback and contribute suggestions for process improvements.

Requirements

• Fluency in Dutch and strong communication skills.
• Experience in customer service is preferred.
• Ability to resolve issues effectively and efficiently.
• Strong problem-solving skills.
• Team player with a collaborative attitude.
• Willingness to learn and adapt to new information.
• Ability to document interactions accurately.

Benefits

• Opportunity to work in a vibrant environment.
• Utilization of language skills in a professional setting.
• Collaborative team culture.
• Opportunities for personal and professional growth.