Dutch Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy is excited to announce an opening for a Dutch Speaking Customer Service Agent in our Grocery Delivery Services Department based in Lisbon. In this vital role, you will support Dutch-speaking customers as they utilize our grocery delivery services. Your responsibilities will include managing inquiries, troubleshooting issues with orders, and ensuring a seamless shopping experience for our clients. If you have a passion for customer service and enjoy helping others with their grocery needs, we would love to have you on our team in this fast-paced and rewarding environment.

In Short

• Provide exceptional customer service in Dutch for grocery delivery inquiries and issues.
• Assist customers with placing orders, modifying deliveries, and addressing any concerns.
• Offer information about products, promotions, and delivery schedules to enhance customer satisfaction.
• Effectively resolve complaints and ensure timely follow-up on customer issues.
• Collaborate with delivery teams to ensure accurate and timely grocery delivery.
• Maintain accurate records of customer interactions for quality assurance and service improvement.
• Foster strong relationships with customers through attentive and personalized service.

Requirements

• Fluency in Dutch is required.
• Strong communication skills.
• Experience in customer service preferred.
• Ability to work in a fast-paced environment.
• Problem-solving skills.
• Familiarity with grocery delivery services is a plus.

Benefits

• Competitive salary.
• Dynamic and supportive work environment.
• Opportunities for career growth.
• Employee discounts on grocery services.
• Comprehensive training provided.