Dutch Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy is excited to offer a position for a Dutch Speaking Customer Service Agent based in Latvia. In this engaging role, you will be the voice of our company for Dutch-speaking clients, assisting them with inquiries and providing top-notch service regarding our products and services. Your role will be crucial in ensuring customer satisfaction and loyalty. If you are looking for an opportunity to grow in a dynamic environment while using your language skills, we invite you to apply!

In Short

• Respond to customer inquiries in Dutch via phone, email, and live chat.
• Provide comprehensive information about our offerings and assist with order placement.
• Efficiently resolve customer complaints and issues to ensure a positive experience.
• Document customer interactions and maintain accurate records for analysis.
• Work closely with colleagues to implement improvements and enhance service delivery.
• Stay knowledgeable about company products, promotions, and policies.
• Gather customer feedback to support service enhancement initiatives.

Requirements

• Fluency in Dutch is required.
• Strong communication skills.
• Ability to resolve issues effectively.
• Experience in customer service is a plus.
• Proficiency in using computers and customer service software.

Benefits

• Opportunity for growth in a dynamic environment.
• Engaging work atmosphere.
• Training and support provided.