Dutch Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy is excited to offer a position for a Dutch Speaking Customer Service Agent in Slovakia. In this essential role, you will provide exceptional support to our Dutch-speaking clients, assisting them with various inquiries and resolving issues promptly. Your enthusiasm for customer service and strong communication skills will greatly contribute to maintaining high levels of customer satisfaction. If you're motivated to help others and enjoy working in a dynamic environment, we would love to see you apply!

In Short

• Assist customers in Dutch via phone, email, and chat with their inquiries and concerns.
• Provide accurate information regarding our products and services.
• Resolve customer complaints and service issues effectively in a timely manner.
• Document customer interactions and maintain detailed records for quality assurance.
• Work closely with team members to enhance customer service processes.
• Stay informed on company policies and industry trends to provide knowledgeable support.
• Collect feedback from customers to suggest improvements in service delivery.

Requirements

• Fluency in Dutch is required.
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to work in a dynamic environment.
• Problem-solving skills.
• Attention to detail.

Benefits

• Opportunity to work in a supportive team.
• Dynamic work environment.
• Training and development opportunities.
• Competitive salary.