Dutch Speaking Customer Service Agent - Remote

Overview

Mercier Consultancy is excited to announce a position for a Dutch Speaking Customer Service Agent based in Bucharest. In this dynamic role, you will serve as the primary contact for our Dutch-speaking clients, assisting them with inquiries related to our products and services. Your commitment to providing excellent customer service is essential in ensuring client satisfaction and loyalty. If you're a motivated individual who enjoys helping others and speaks fluent Dutch, we encourage you to apply!

In Short

• Respond promptly to customer inquiries in Dutch via phone, email, and chat.
• Provide detailed information about our services, resolving any questions or concerns.
• Assist with handling account management and troubleshooting various issues.
• Document customer interactions accurately and maintain up-to-date records.
• Collaborate with other departments to facilitate customer service improvements.
• Keep informed about the latest developments in our services and industry trends.
• Gather insights from customer feedback to enhance service quality.

Requirements

• Fluent in Dutch.
• Strong communication skills.
• Experience in customer service is a plus.
• Ability to troubleshoot and resolve issues.
• Detail-oriented with strong documentation skills.
• Team player who can collaborate effectively.
• Willingness to learn about products and services.

Benefits

• Competitive salary.
• Dynamic work environment.
• Opportunity for career growth.
• Supportive team culture.
• Training and development programs.