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Finnish Speaking Customer Service Representative - Remote

Posted 1 week ago
Customer Service
Full Time
Worldwide

Overview

Mercier Consultancy is looking for a dedicated Finnish Speaking Customer Service Representative to join our Online Streaming Department. In this important role, you will provide outstanding support to our Finnish-speaking customers, helping them navigate our streaming services and ensuring an enjoyable viewing experience.

In Short

  • Provide high-quality customer service in Finnish through phone, email, and chat regarding our online streaming platform
  • Assist customers with inquiries regarding subscriptions, content suggestions, and troubleshooting
  • Resolve customer issues effectively, ensuring a positive user experience
  • Maintain accurate records of customer interactions in our CRM system
  • Collaborate with technical support teams to address complex customer issues
  • Gather user feedback to help improve our streaming services
  • Stay updated on current trends in online streaming and the latest content offerings

Requirements

  • Fluency in Finnish
  • Strong communication skills
  • Experience in customer service
  • Ability to multitask and handle customer inquiries efficiently
  • Familiarity with CRM systems
  • Problem-solving skills
  • Interest in online streaming services

Benefits

  • Opportunity to work in a dynamic industry
  • Supportive team environment
  • Flexible working hours
  • Training and development opportunities
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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