Finnish Speaking Customer Service Representative - Remote

Overview

Patrique Mercier Recruitment FR is excited to announce an opening for a Finnish Speaking Customer Service Representative within the Telecommunications Department. This role is an excellent opportunity for individuals who are passionate about technology and committed to providing exceptional customer support to Finnish-speaking clients.

In Short

• Deliver outstanding customer service to Finnish-speaking customers through various communication platforms, including phone, email, and chat.
• Assist customers with inquiries related to telecommunications services, billing questions, and technical support.
• Troubleshoot customer issues effectively and provide clear guidance and solutions.
• Process orders, cancellations, and modifications while ensuring compliance with company policies.
• Maintain up-to-date knowledge of the company’s telecommunications products and services.
• Document all customer interactions accurately to contribute to service improvement initiatives.
• Work collaboratively with other departments to resolve complex issues and enhance the overall customer experience.

Requirements

• Fluency in Finnish and English.
• Strong communication skills.
• Experience in customer service or telecommunications is a plus.
• Ability to troubleshoot technical issues.
• Proficient in using communication tools and software.
• Team player with a customer-oriented mindset.

Benefits

• Competitive salary.
• Comprehensive training program.
• Opportunities for career advancement.
• Supportive work environment.
• Health and wellness benefits.