Finnish Speaking Customer Service Representative - Remote

Overview

Patrique Mercier Recruitment FR is thrilled to offer an exciting opportunity for a Finnish Speaking Customer Service Representative in the E-commerce Department. This role is perfect for individuals who are passionate about online shopping and are committed to providing exceptional support to Finnish-speaking customers.

In Short

• Provide outstanding customer service to Finnish-speaking clients via various communication channels, including phone, email, and chat.
• Assist customers with inquiries regarding product selection, order status, and returns, ensuring a smooth shopping experience.
• Resolve customer complaints and issues in an effective manner, aiming for a high level of customer satisfaction.
• Document all customer interactions accurately and maintain detailed records within the company's systems.
• Stay updated on product knowledge and company policies to provide accurate assistance and recommendations.
• Collaborate with other departments, such as logistics and marketing, to enhance customer experience.
• Gather customer feedback to contribute to service improvements and overall product offerings.

Requirements

• Fluency in Finnish and English.
• Strong communication skills.
• Experience in customer service or related field.
• Ability to work independently and as part of a team.
• Problem-solving skills and a customer-oriented mindset.

Benefits

• Competitive salary.
• Flexible working hours.
• Opportunity to work remotely.
• Supportive team environment.
• Training and development opportunities.