German Speaking Customer Support Representative - Remote

Overview

This role is ideal for individuals who are passionate about technology and enjoy helping users navigate and make the most of their social experiences.

In Short

• Provide exceptional customer support to German-speaking users of dating and social networking apps through phone, email, and chat.
• Assist customers with inquiries regarding account management, app features, and troubleshooting issues.
• Effectively resolve user complaints and ensure a positive experience for all app users.
• Document customer interactions accurately and ensure timely follow-up on all escalated issues.
• Collaborate with product and technical teams to address user feedback and improve app functionality.
• Educate users about best practices for online dating and networking safety.
• Collect and analyze customer feedback to support continuous improvement of applications and services.

Requirements

• Fluent in German, both spoken and written.
• Strong communication and interpersonal skills.
• Experience in customer support or a related field.
• Ability to troubleshoot technical issues effectively.
• Familiarity with dating and social networking applications is a plus.
• Strong problem-solving skills and attention to detail.
• Willingness to work in a fast-paced environment.

Benefits

• Competitive salary and performance-based incentives.
• Opportunity to work in a dynamic and innovative industry.
• Supportive team environment.
• Training and development opportunities.
• Flexible working hours.