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German-Speaking Customer Support Representative - Remote

Posted 1 week ago
Customer Service
Full Time
Worldwide
21800EUR/year

Overview

We are looking for a motivated and detail-oriented Customer Support Representative to join our support team for a leading streaming platform. In this role, you will be responsible for resolving customer queries via phone, email, and chat, troubleshooting issues, and ensuring a high level of satisfaction.

In Short

  • Provide timely and effective customer support through multiple channels
  • Diagnose and resolve technical and account-related issues
  • Ensure a high level of customer satisfaction by delivering a positive experience
  • Work towards individual and team performance targets

Requirements

  • Native-level German (minimum C1) and fluency in English
  • Previous experience in customer support (preferably 12+ months in a contact center)
  • Familiarity with BPO KPIs (C-SAT, NPS, SLAs)
  • Strong communication and problem-solving skills
  • Technical troubleshooting knowledge is a plus

Benefits

  • Competitive salary package: approx. €21,800 gross/year
  • Fixed weekday schedule (Monday to Friday, 9 AM to 6 PM)
  • Performance and language bonuses
  • Health and life insurance (includes family plan)
  • Relocation bonus up to €2,500 for candidates moving from abroad
  • Support with local registration and accommodation
  • Initial training provided and opportunities for career development

AetherCore

AetherCore

AetherCore is a dynamic company specializing in customer support for a leading streaming platform. Based in Lisbon, Portugal, AetherCore is dedicated to providing exceptional service to its customers, ensuring high levels of satisfaction through effective communication and problem-solving. The company values its employees, offering competitive salaries, performance bonuses, and opportunities for career development, while fostering a supportive work environment. AetherCore is committed to enhancing the customer experience and achieving key performance indicators, making it an exciting place for motivated individuals to grow their careers.

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