German Speaking Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is committed to connecting talented professionals with exciting job opportunities. We are currently seeking a German Speaking Customer Support Representative for the Transportation Services Department. This role is ideal for individuals who possess a strong customer service orientation and are passionate about assisting German-speaking clients with their transportation needs.

In Short

• Provide excellent customer support to German-speaking clients regarding transportation services through phone, email, and chat.
• Assist customers with inquiries related to bookings, schedules, fare information, and service policies.
• Resolve customer issues and complaints effectively to ensure satisfaction.
• Maintain accurate records of customer interactions and ensure timely follow-up on outstanding issues.
• Collaborate with internal teams and service providers to address customer needs and enhance service delivery.
• Keep informed about industry changes, travel regulations, and service offerings to provide accurate assistance.
• Gather feedback from customers to support continuous improvement in service quality.

Requirements

• Strong customer service orientation.
• Fluency in German (spoken and written).
• Excellent communication skills.
• Ability to resolve issues effectively.
• Familiarity with transportation services is a plus.
• Ability to work collaboratively with teams.
• Attention to detail and organizational skills.

Benefits

• Opportunity to work in a dynamic environment.
• Supportive team culture.
• Flexible working hours.
• Remote work options.
• Professional development opportunities.