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German Speaking Customer Support Representative - Remote

Posted 15 weeks ago
Customer Service
Full Time
Greece

Overview

Mercier Consultancy is excited to announce an opening for a German Speaking Customer Support Representative in our Transportation Services Department! In this essential role, you will be the primary contact for our German-speaking clients, providing them with outstanding support and assistance related to their transportation needs. Your expertise in the German language will be vital in ensuring clear communication and effective resolution of client inquiries.

In Short

  • Respond to customer inquiries in German via phone, email, and chat
  • Assist clients with questions regarding transportation services, routes, and schedules
  • Document customer interactions accurately in the CRM system
  • Collaborate with internal teams to resolve complex client issues
  • Provide detailed information on service options and logistics
  • Gather and relay client feedback to improve our offerings
  • Engage in training sessions to stay updated to the latest features and services

Requirements

  • Fluency in German
  • Strong communication skills
  • Experience in customer service
  • Ability to work in a fast-paced environment
  • Familiarity with CRM systems
  • Team player with a customer-oriented mindset

Benefits

  • Opportunity to work in a supportive team
  • Enhance your customer service skills
  • Engage with a diverse client base
  • Training and development opportunities
Mercier Consultancy logo

Mercier Consultancy

Mercier Consultancy is a dynamic and customer-focused organization dedicated to providing exceptional support to its clients. With a commitment to enhancing the customer experience, the company seeks to hire a German Speaking Customer Care Specialist to join its remote team based in Greece. Mercier Consultancy values effective communication and professionalism, ensuring that its employees are well-trained and equipped to handle client inquiries and concerns. The company fosters a collaborative environment, encouraging team members to work together to resolve issues and improve service quality. By prioritizing a customer-centric approach, Mercier Consultancy aims to make a positive impact on the experiences of its German-speaking clients.

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