Spanish Speaking Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is excited to connect talented individuals with rewarding career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for our Music Streaming Platform Department. This position is perfect for individuals who are passionate about music and want to assist Spanish-speaking clients in enjoying their streaming experience.

In Short

• Provide exceptional customer support to Spanish-speaking clients regarding music streaming services via phone, email, and chat.
• Assist customers with inquiries related to account management, playlist creation, and subscription details.
• Effectively resolve customer complaints and technical issues, ensuring a seamless user experience.
• Document customer interactions accurately and follow up on outstanding queries in a timely manner.
• Collaborate with internal teams to address customer feedback and improve service offerings.
• Keep customers informed about new features, promotions, and changes to the service.
• Gather insights from customer interactions to contribute to service enhancements.

Requirements

• Fluency in Spanish is required.
• Strong communication skills, both verbal and written.
• Passion for music and knowledge of music streaming services.
• Ability to handle customer complaints with empathy and professionalism.
• Experience in customer service or support roles is preferred.
• Proficiency in using customer support software and tools.
• Ability to work in a fast-paced environment and manage multiple tasks.

Benefits

• Competitive salary and performance bonuses.
• Flexible working hours.
• Opportunity to work in a dynamic and creative environment.
• Access to music streaming services and exclusive promotions.
• Professional development and training opportunities.
• Supportive team culture and collaborative work environment.