Spanish Speaking Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is dedicated to linking talented professionals with exciting career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for Online Content Creators. This role is ideal for individuals who are passionate about supporting content creators and enjoy providing exceptional customer service in a dynamic online environment.

In Short

• Deliver outstanding customer support to Spanish-speaking content creators via phone, email, and chat.
• Assist clients with inquiries related to account management, platform usage, and content creation tools.
• Effectively resolve customer issues and complaints to ensure a positive experience.
• Document customer interactions accurately and ensure timely follow-up on pending inquiries.
• Collaborate with internal teams to relay feedback and improve service offerings.
• Educate customers on best practices for maximizing the use of the platform and available resources.
• Gather insights and feedback from clients to aid in the continuous improvement of services.

Requirements

• Fluency in Spanish is required.
• Strong communication skills.
• Experience in customer support or related field.
• Ability to work in a fast-paced environment.
• Familiarity with online content creation tools is a plus.

Benefits

• Work from home flexibility.
• Opportunity to work with creative professionals.
• Dynamic and supportive team environment.
• Continuous learning and development opportunities.