Spanish Speaking Customer Support Representative - Remote

Overview

Patrique Mercier Recruitment FR is dedicated to connecting skilled professionals with outstanding career opportunities. We are currently seeking a Spanish Speaking Customer Support Representative for the Transportation Services Department. This role is tailored for individuals who are passionate about customer service and eager to assist Spanish-speaking clients with their transportation needs.

In Short

• Provide exceptional customer support to Spanish-speaking clients regarding transportation services via phone, email, and chat.
• Assist customers with inquiries related to bookings, travel schedules, and service terms and conditions.
• Effectively resolve customer complaints and issues to ensure a smooth and satisfactory experience.
• Document customer interactions accurately and maintain updated records.
• Collaborate with internal teams and service providers to meet customer needs efficiently.
• Stay informed about company services, promotions, and transportation regulations to better assist clients.
• Gather customer feedback to support continuous improvement initiatives within the department.

Requirements

• Fluency in Spanish is required.
• Strong communication skills.
• Experience in customer service is preferred.
• Ability to handle complaints and resolve issues effectively.
• Familiarity with transportation services is a plus.
• Proficient in using customer support software and tools.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary.
• Flexible working hours.
• Opportunity for career growth.
• Work from home options.
• Supportive team environment.